Samplers - In samplers that include cigars from different brands we reserve the right to replace a specific cigar with equal or higher value substitute.
All merchandise shipped from our warehouse leaves here in perfect condition. In the unlikely event that you should doubt the quality of an item, you must notify us within 48 hours of receiving the merchandise to obtain a return Authorization Number. "Collector items" on limited serial number sales are not returnable. Once you have obtained an Authorization Number, you should mark it clearly on the package next to the address label.
We are not responsible for merchandise returned without an Authorization Number. Any package returned without an Authorization Number will be refused. All authorized returns must be received within ten (10) business days after authorization issuance.
Credit for any returned item which is a part of a "combination sale" shall not exceed the purchase price of the lesser value item.
When the original order included a free item, a return cannot be made without returning the free item as well. If the free item was not returned, its regular price shall be deducted from the credit. When the original order included free shipping, the cost of ground shipping will be deducted from the credit for any returned item.
Planet Cigars does not accept items returned outside their original box and will not accept cut or partially smoked cigars. All returned items must still be in condition to be sent back to the manufacturer. We reserve the right to refuse or prorate credit for any returned item received in inadequate condition.
If a customer receives defective merchandise, they can only exchange it for a similar product of equal or lesser value. If a product is returned and there is no exchange, a 15% restocking fee will be charged. If you are returning a product that is defective or incorrectly shipped for a refund you will be refunded for the cost of the item ONLY. However we will gladly refund returned shipping on a defective or incorrectly shipped item that you are waiting an exchange on.
If a product has been used even if it was only one time, it cannot be returned.
Closeout Items are not able to be returned